Enable customer journeys for new retail

Online + Offline; Engage with customers right through Discovery, Order Management, Fulfillment, and Customer Service.

TRUSTED BY GLOBAL BRANDS

 

 

Integrated Inventory

Sync online and offline retail inventory in every market

 

Conversational Commerce

Allow customers to shop and engage with your brand 24/7

 

Single Customer View

Enrich your CRM with end-to-end customer journey data

 

In-store Fulfilment

Utilize stores for Click & Collect and Ship from Store

Empower stores to become

mini-warehouses.

  • Shoffr StoreBoard fulfilment app is available on Android, iPhone, & iPad.
  • Enable store associates to fulfil orders for click & collect.
  • Integrate with logistics providers for ship from store capability.
  • Answer walk-in customer queries by retrieving their transaction and engagement history.

Your customers are chatting all the time! Why aren't you?

  • Enable new sales and marketing channels via FB Messenger, WhatsApp, Line, Viber, Google Home, Alexa, etc.
  • Expose in-store inventory across all digital channels.
  • Track and trace customer journeys online <-> offline.
  • Plug into your existing Payment Gateway, CRM, Order Management, or other downstream systems.
  • Powered by Natural Language Processing for most Asian and European languages.
  • Auto respond FAQs, else handover to customer service rep.

Control and customize your Shoffr account with ease.

  • Manage user accounts for store associates and campaign managers.
  • Analyze customer journeys, engagement, and orders across channels.
  • Enable campaigns and understand your online to offline attribution.
  • Review product catalogs and price books for each retailer.
  • Answer online customer queries by retrieving their transaction and engagement history.